Effective Date: October 23, 2026
At ZAREVIQUE, we want you to be happy with your order. This policy explains how returns, exchanges, and refunds work for all items sold on our store.
1. Return Eligibility
We accept returns for both defective and non-defective products. You may request a return within 30 days of the delivery date for any reason, including if the item does not fit or you simply changed your mind.
2. Condition & Proof of Purchase
To be eligible for a return, the item must meet the following conditions:
- Original Condition: The item must be unworn, unwashed, unaltered, and free of stains, perfume, smoke, or pet odors, with all original tags attached and in its original packaging where possible.
- Complete Set: Sets such as co-ord sets or dresses with a dupatta must be returned with all pieces included.
- Proof of Purchase: Please give us your order number or order confirmation email when you request a return.
- Damaged, defective, or incorrect items are eligible for return even if the packaging was opened.
Items that have been worn, washed, altered, or damaged after delivery may be refused.
3. Return Window
You have 30 days from the date of delivery to request a return. This is the only return window that applies to all items in our store.
4. Reason for Return
You may return an eligible item for any of these reasons:
- The size or fit is not right, or you changed your mind.
- The wrong product was shipped to you.
- The product arrived defective or damaged.
If the item is wrong, defective, or damaged, you will receive a full refund including the original shipping charge, or a free replacement. For all other reasons, you will receive a refund of the item price. The original shipping charge is not refunded.
5. Exchanges
We accept exchanges within 30 days of delivery. If you need a different size of an eligible item, email us before sending anything back. Exchanges depend on stock availability. If your size is out of stock, we will refund your order instead. We ship replacement items at no extra cost to you.
6. Return Process
Returns are accepted by mail. Please follow these steps:
- Email us at support@zarevique.store before sending anything back.
- Include your order number and the reason for your return. If the item arrived damaged, defective, or incorrect, please also attach clear photos.
- Once your return is approved, we will email you the return address and instructions.
Please do not send any package to our business address unless our support team has approved your return and given you instructions. Returns sent without approval may be delayed or refused.
7. Return Shipping Labels
- Change of mind, fit, or size exchange: you arrange and pay for return shipping. We recommend using a tracked service.
- Damaged, defective, or incorrect item: we provide a prepaid return label at no cost to you.
- Items damaged in transit back to us because of poor packing may not qualify for a full refund.
8. Restocking Fee
We do not charge any restocking or handling fees ($0.00 restocking fee).
9. Refund Timeline
When we receive your return, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are processed within 5 to 7 business days to the original payment method used at checkout. Your bank or card provider may need extra time before the money shows in your account.
10. Damaged or Defective Product
If you receive a damaged or defective item:
- Email us within 7 days of delivery at support@zarevique.store.
- Include your order number, a short description of the problem, and clear photos of the item, the damage, and the packaging.
- After we verify the issue, we will offer you a full refund or a free replacement, whichever you prefer.
11. Incorrect Item Received
If you receive an item that is different from what you ordered:
- Email us with your order number and a photo of the item received.
- We will provide a 100% refund (including original shipping) or send the correct item free of charge.
- Refund Method: All refunds are issued to the original payment method used at checkout.
Contact Information for Returns
- Store Name: ZAREVIQUE
- Primary Address: 2147 NW 100th St, Miami, FL 33147, United States
- Email: support@zarevique.store
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)