1. Return Eligibility
We accept returns for both defective and non-defective products. Customers must initiate a return request within 14 days of receiving their order.
2. Condition & Proof of Purchase
To be eligible for a return, the product must meet the following conditions:
- Original Condition: The item must be unused, unworn, unwashed, and in its original packaging with all original tags attached.
- Proof of Purchase: Customers must provide valid proof of purchase (such as their order confirmation email or receipt) via email when requesting a return.
- Time Limit: Items returned after 30 days from the delivery date will not be accepted under any circumstances.
3. Return Window
Our overall maximum return window is 30 days from the date of delivery.
4. Reason for Return
ZAREVIQUE accepts returns and offers a full refund if:
- The wrong product was shipped to you.
- The product arrived defective or damaged.
Please note: We do not accept returns or issue refunds for change of mind.
5. Exchanges
We accept exchanges within 30 days of delivery. If you need a different size or replacement for an eligible item, please contact us to initiate an exchange process.
6. Return Process
To start a return, please follow these steps:
- Contact us via email at support@zarevique.store.
- Include your Order Number, the Reason for Return, and Pictures of the product.
- If your return is approved, our support team will send you detailed instructions on how and where to send your package.
7. Return Shipping Labels
- Customers are responsible for arranging and paying for their own return shipping label unless the item arrived damaged or defective.
- If an item is returned damaged due to improper packing by the customer, the customer will bear the responsibility.
8. Restocking Fee
We do not charge any restocking or handling fees ($0.00 restocking fee).
9. Refund Timeline
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
10. Damaged or Defective Product
If you receive a damaged or defective dress:
- Please email us within 48 hours of delivery with clear photos showing the damage.
- Upon verification, we will offer you a full refund or dispatch a free replacement.
11. Incorrect Item Received
If you receive an item different from what you ordered:
- ZAREVIQUE will provide a 100% full refund or send a free replacement.
- Refund Method: All refunds will be credited back strictly to the original payment method used during checkout.
Contact Information for Returns
- Store Name: ZAREVIQUE
- Primary Address: 2147 NW 100th St, Miami, FL 33147, United States
- Email: support@zarevique.store