General Questions
Q: What is ZAREVIQUE?
A: ZAREVIQUE is an online store based in the United States offering high-quality, stylish, and comfortable ladies’ dresses.
Q: Where is ZAREVIQUE located?
A: Our primary business address is located at 2147 NW 100th St, Miami, FL 33147, United States.
Q: How can I contact customer support?
A: You can email us anytime at support@zarevique.store. Our support hours are 09:00 AM to 05:00 PM, Monday to Friday (EST). We aim to respond within 2 to 3 business days.
Shipping & Orders
Q: Where do you deliver?
A: We currently ship exclusively within the United States. We do not ship internationally.
Q: What are the shipping charges?
A: We charge a Flat Rate Shipping fee of $10.99 on all standard orders across the United States.
Q: How long will it take to process and receive my order?
- Order Processing Time: 1 to 3 business days (Monday – Friday).
- Shipping Transit Time: 3 to 7 business days.
- Total Delivery Time: 4 to 10 business days.
Q: How do I track my order?
A: Once your order is processed and shipped, we will send a shipping confirmation email with a tracking number and link so you can monitor your parcel.
Q: Can I change or cancel my order after checkout?
A: Due to fast processing, if you need to change your shipping address or cancel an order, please email us at support@zarevique.store within 2 hours of placing your order.
Returns & Refunds
Q: What is your return policy?
A: We accept return requests within 14 days of delivery. All items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Returns beyond 30 days will not be accepted.
Q: Is there a restocking fee for returns?
A: No, we do not charge any restocking or handling fees ($0.00 Restocking Fee).
Q: Who pays for return shipping?
- Defective or Incorrect Items: ZAREVIQUE will cover 100% of the return shipping costs or issue a full refund/replacement.
- Change of Mind / Customer Choice: The customer is responsible for paying return shipping label costs.
Q: How long does a refund take to process?
A: Once we receive and inspect your returned item, approved refunds will be credited back to your original payment method within 5 to 7 business days.
Payments & Security
Q: What payment methods do you accept?
A: We accept secure payments through Stripe (Visa, Mastercard, American Express, Discover) and PayPal.
Q: What currency are your prices in?
A: All product prices and shipping charges on ZAREVIQUE are listed in US Dollars (USD $).
Q: Is my payment information secure?
A: Yes! All checkout transactions are encrypted using SSL (Secure Sockets Layer) technology. We do not store or have access to your personal credit card information.
Business Info
- Store Name: ZAREVIQUE
- Primary Address: 2147 NW 100th St, Miami, FL 33147, United States
- Email: support@zarevique.store